<aside> ❓ Need Support? Check out our Knowledge Base, and if you can’t find an answer chat with us on discord (#help).

</aside>

What We Do

Provide Grants Stack and Passport users with accurate and timely support.

Create a toolkit to empower and support community members to act as ambassadors for GitcoinDAO
Provide professional ticketed user support via Intercom
Create and maintain a Knowledge Base.

Collect and Summarize Product Feedback

Collect Product Feedback (UX issues, user confusion, feature suggestions) via Intercom
Collate, tag, and summarize user feedback for the product and design team

Liaise with Product and Engineering to provide timely bug fixes and production support

Issues that are identified with our software products are escalated to our L2 support engineer @Lolu Olaoye
Support engineering reproduces issues and creates issues in Github for core engineering team to fix
Continue to Liaise with the issue reporters to update on the status and resolution of escalated issues

Project Management

Support Team General Kanban

Reference Documents