<aside> ❓ Need Support? Check out our Knowledge Base, and if you can’t find an answer chat with us on discord (#help).

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What We Do

Provide Grants Stack and Passport users with accurate and timely support.

• Create a toolkit to empower and support community members to act as ambassadors for GitcoinDAO
• Provide professional ticketed user support via Intercom
• Create and maintain a Knowledge Base.

Collect and Summarize Product Feedback

• Collect Product Feedback (UX issues, user confusion, feature suggestions) via Intercom
• Collate, tag, and summarize user feedback for the product and design team

Liaise with Product and Engineering to provide timely bug fixes and production support

• Issues that are identified with our software products are escalated to our L2 support engineer @Lolu Olaoye
• Support engineering reproduces issues and creates issues in Github for core engineering team to fix
• Continue to Liaise with the issue reporters to update on the status and resolution of escalated issues

Project Management

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Support Team General Kanban

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Reference Documents